FAQ

Frequently Asked Questions (FAQ)

Orders

Q: What should I do if I receive defective, damaged, or incorrect items?
A: Please contact us within 5 days of receiving your order. Provide your order ID and photos of the items. We will work quickly to resolve the issue by offering a replacement, refund, or other solution.

Q: What should I do if there is a missing item in my order?
A: If any item is missing, please contact us immediately with your order details. We will investigate and assist you promptly.

Shipping

Q: When will my order ship?
A: Orders are processed within 1-3 business days (excluding weekends and holidays) from the order date. Your package will be shipped the next business day after processing.

Q: How long will it take to receive my parcel?
A: Delivery times vary by shipping method and destination, typically ranging from 1 to 12 days.

Q: Do you ship internationally?
A: Yes, we offer international shipping. For special product or shipping requests, please contact us via email or use the online chat button at the bottom right corner of our website.

Payment Methods

Q: What payment methods do you accept?
A: We accept PayPal, Visa, and MasterCard.

Promotions

Q: How can I get promotional codes or coupons?
A: There are multiple ways to receive discounts:

  • We send promotional codes and coupons via email irregularly, so please check your inbox regularly.

  • Coupons can be found on the homepage of our website.

  • Participate in our Lucky Draw events for a chance to win coupons with 5% to 20% off or more.

  • Sharing product links or leaving reviews might also earn you coupons.

  • Stay tuned to our website for the latest promotions, events, and new arrivals.

Other Questions

Q: How do I contact the Sanjie customer service team?
A: For any questions or concerns, please email us at support@sanjie-security.com. We typically respond within 24 hours, excluding weekends and holidays.